Chasing Excellence

Over my 20+ years of work across several disciplines and a years-long obsession with cracking the code on buyer behavior, I've come to the conclusion that a deep understanding of the customer combined with a leading customer experience is the best strategy to dramatically increase revenue, have greater control over pricing, and secure premium brand positioning. My advisory work is designed to help you adopt and employ that strategy.

The strategy is paying dividends for those using it. Companies that excel at great CX grow their revenue 4%-8% above their markets. The ones who do it best earn 5.7x more revenue than their competitors.

If all of that sounds good to you, let's chase excellence together.